# Terms of Service

Legal

The agreement between you and us when you use the API, the dashboard and the website: who may use it, accounts and keys, acceptable use, credits and payment, limits, liability, and how disputes are resolved.

In short

- The service is for businesses and developers aged 18 or over, not for personal or household use.
- You pay in advance with credits. What is charged, and when, is below and on the [pricing page](https://socialtap.dev/pricing/index.md).
- Your API keys are your responsibility. Anything done with them, by you, your code or an AI agent, is on your account.
- The API returns public data that belongs to other people. How you use it, and whether that use is lawful and allowed by the platforms' own terms, is your responsibility.
- The service is provided as is, with no uptime guarantee. Our total liability is capped, and you cover us for claims that come from your use of the service or the data.
- Disputes go to individual arbitration, not to a class action.
- This summary is for convenience only and is not part of the terms; the sections below are.

## 1. Who we are and what these terms cover

SocialTap (https://socialtap.dev) is offered by Divergent Ventures LLC ("we", "us", "our"). These terms are an agreement between us and you. They apply to the API, the dashboard, the website, the documentation, our client libraries, the MCP server and anything else we offer under the SocialTap name (together, the "service").

By creating an account, creating or using an API key, buying credits, or otherwise using the service, you agree to these terms. If you don't agree, don't use the service. If you use the service for a company or other organization, you agree to these terms for it, you confirm that you have the authority to do so, and "you" means that organization as well as you.

The [Privacy Policy](https://socialtap.dev/privacy/index.md) explains what personal data we process and why. It is a notice, not part of this agreement.

**These terms contain a binding arbitration agreement and a waiver of class actions and jury trials, in the section "Resolving disputes". It affects how any dispute between you and us is resolved.**

## 2. Who may use the service

The service is offered only to businesses, and to individuals using it for their trade, business, craft or profession. It is not offered to consumers, and you may not use it for personal, family or household purposes. By using it, you confirm that:

- you are at least 18 years old and able to form a binding contract;
- you are using the service for business or professional purposes;
- you are not located in, or ordinarily resident in, a country or region subject to comprehensive United States sanctions, and you are not named on, or owned or controlled by anyone named on, a United States government list of restricted parties;
- you will not use the service in breach of United States export control or sanctions laws.

## 3. Accounts

You need an account to use live data. You sign up on the [signup page](https://socialtap.dev/signup/), and you keep your account's email address accurate and able to receive mail: we send verification and password reset links, security notices, receipts and alerts there, and a notice sent to it counts as delivered. The details are in [account and API keys](https://socialtap.dev/docs/account/index.md).

You are responsible for keeping your sign-in details secure, and for everything done by the people you give access to your account. Tell us at once at [support](mailto:support@socialtap.dev) if you believe someone has used your account without permission.

A new account is eligible for 100 free credits once its owner confirms their email address, within our limits against abuse, which can withhold them. Free credits are granted once per mailbox, however the address is written. Creating several accounts to get them again is not allowed.

## 4. API keys

Each account has API keys. Keys that start with `st_live_` make real, billed requests.

You are responsible for your keys and for everything done with them, including requests and charges made by code you run, by people you share a key with, and by AI agents that use a key. In particular:

- Keep keys secret. Call the API from your servers, not from code that ships to browsers or apps.
- If a key leaks, revoke it in the [dashboard](https://socialtap.dev/dashboard/) and create a new one. Requests made with a key before you revoke it are yours, and so are their charges.
- Use the controls we provide where they help: scopes, spend limits, expiry dates and IP allowlists. A spend limit stops a key at that many credits per day or month, even when the account has more.

We only ever show a key's secret once, when it is created, and we store only a hash of it. We can't recover a lost key; create a new one.

## 5. AI agents acting for a person

An AI agent can ask for an API key for you. It never gets a key that can spend credits until a person approves it: either a signed-in person approves the agent's request on our approval page, or, for an agent that signed up with an email address, the person who owns that address confirms the signup from the email we send.

By approving or confirming, that person accepts these terms, and the account holder is responsible for everything the agent does with the account and its keys, as if they had done it themselves, including every request it makes and every charge it causes. An agent can't accept these terms for someone who hasn't approved it. You can revoke an agent's key at any time in the [dashboard](https://socialtap.dev/dashboard/).

## 6. Acceptable use

Use the service only for lawful purposes. You may not use it, or the data it returns, to:

- harass, stalk, threaten, intimidate or dox anyone;
- monitor, track or surveil specific individuals, or build profiles of individuals, without a lawful basis to do so;
- make decisions about a person's eligibility for employment, credit, housing, insurance, education or similar, or discriminate against people based on protected characteristics;
- target or profile children;
- infer or process anyone's health, sexual orientation, religion, political opinions, ethnicity or other special categories of data without a lawful basis to do so;
- send spam or unsolicited messages, or run deceptive, fraudulent or manipulative campaigns;
- buy, sell or fake followers, likes, views, reviews or other engagement;
- infringe anyone's intellectual property, privacy or publicity rights;
- break any law or regulation that applies to you or to the data.

You are responsible for complying with the laws that apply to how you collect, store and use personal data, such as the GDPR, the UK GDPR and United States state privacy laws, wherever you or the people in the data are. That includes having a lawful basis for your processing, giving any notices the law requires, honoring people's rights, and deleting data when the law requires it.

You also may not:

- get around the service's limits: the per-account rate ceiling, spend limits, the free-credit rule, or any suspension;
- probe, attack, overload or reverse engineer the service, or access accounts or data that aren't yours;
- resell or sublicense access to the service, or share your API keys with anyone outside your organization other than the contractors and AI agents acting for you, who are your responsibility;
- offer the service, or the data it returns in bulk, as a data feed, dataset or API of your own, or use the service to build a product that competes with it.

You may build your own products and services on top of the data, such as analytics, dashboards, research, monitoring of your own brand, or AI applications, as long as you follow these terms and the law.

The service only returns data that is public and visible without logging in. It never uses logins, fake accounts, your cookies or CAPTCHA solvers, and it never returns private or paywalled content. Don't ask it to.

## 7. The platforms and the data they publish

SocialTap is independent. We are not affiliated with, endorsed by or sponsored by any of the platforms the API returns data from. Their names and logos are their owners' trademarks, used only to say which platform data comes from.

The data the API returns was published by the platforms' users and by the platforms, not by us. We don't create, review, edit or endorse it, and it may be inaccurate, incomplete, out of date, offensive or unlawful. You use it at your own risk.

Each platform has its own terms of service. You are solely responsible for deciding whether your use of the service and of the data is lawful and is allowed by any terms that apply to you, and for any consequences of that use. We make no promise that any use of the service or the data complies with any platform's terms or with the law where you are.

We may stop returning data from any platform, account, page or item, or refuse a request, at any time and for any reason, including a complaint, a legal request or a change at the platform.

**Copyright complaints.** If you believe content the service returns or keeps infringes your copyright, write to [support@socialtap.dev](mailto:support@socialtap.dev) with: the work you own, the link or item that infringes it, your contact details, a statement that you believe in good faith the use is not authorized by the owner, its agent or the law, and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner, with your physical or electronic signature. We remove or stop returning what the notice identifies, as the law requires, and may close the accounts of customers who repeatedly infringe.

## 8. Credits and payment

The service is prepaid. You buy credits, and each successful request spends some of them. Each endpoint's price in credits is on the [pricing page](https://socialtap.dev/pricing/index.md) and in its reference. What a request cost is in its response.

- Failed requests are free: errors cost 0 credits.
- Cache hits are free.
- Credits from packs and top-ups never expire.
- A monthly plan's credits are spent first, and what is left of them ends at each renewal.
- One credit balance for every endpoint and platform.
- Prices exclude tax: sales tax is added at checkout where it applies.
- Outside the US, plans and packs are sold to businesses: checkout asks for your VAT, GST or other business tax ID.

Credits that never expire still end with the account: see "Ending the agreement".

Credits are sold in packs, which you buy once:

| Pack | Credits | Price | Per 1,000 credits |
| --- | --- | --- | --- |
| Trial | 1,000 | $14 | $14.00 |
| Growth | 30,000 | $59 | $1.97 |
| Scale | 250,000 | $379 | $1.52 |
| Volume | 2,000,000 | $1,499 | $0.75 |

and in monthly plans, which renew until you cancel:

| Plan | Credits each month | Price each month | Per 1,000 credits | Top-up if you run out |
| --- | --- | --- | --- | --- |
| Starter | 20,000 | $29 | $1.45 | 5,000 credits for $14 ($2.80 per 1,000) |
| Growth | 60,000 | $79 | $1.32 | 10,000 credits for $18 ($1.80 per 1,000) |
| Scale | 200,000 | $225 | $1.13 | 15,000 credits for $25 ($1.67 per 1,000) |

Packs and plans are sold by Divergent Ventures LLC, and payments are processed by Stripe. All prices are in US dollars. Sales tax is added where we are required to collect it, calculated from your billing address, and you pay any other taxes, duties or fees that apply to your purchase. Outside the United States, packs and plans are sold only to businesses: checkout asks for your business tax ID (such as a VAT or GST number) where your country has one, you account for any VAT or GST on the purchase yourself (reverse charge), and by buying you confirm that you buy for a business. Credits are added to your balance when the payment completes. If a payment is refunded or disputed, the credits it bought are taken back from your balance, as far as they are unspent. If a dispute is closed in your favor, they are given back.

**Monthly plans.** When you subscribe, you authorize us to charge your card the plan's price, plus any sales tax, every month until you cancel. Each paid month adds the plan's credits. Requests spend those credits first, and what is left of them ends at the next renewal. If a renewal can't be charged, no new credits are added, we email you and we try again over the following days; if those tries fail, the plan ends. You can upgrade, downgrade or cancel at any time in the dashboard's Billing page:

- **Each month.** Your plan renews on the same day each month and adds its credits. Requests spend monthly credits first, and what is left of them ends at the renewal. Credits from packs and top-ups stay, and never expire.
- **If you run out.** Buy your plan's top-up or any pack in Billing, or turn on auto top-up with a monthly cap. Your plan keeps renewing as usual.
- **Upgrading.** A bigger plan starts right away. You pay its full price today, a new month starts today, its credits are added, and the monthly credits you had left stay until your next renewal.
- **Downgrading.** A smaller plan starts at your next renewal, and nothing is charged today. You can change your mind until then.
- **Canceling.** Cancel any time in Billing, and you won't be charged again. Your plan and its credits last until the end of the month you paid for. Pack and top-up credits stay.
- **Refunds.** You can ask for a refund of a credit pack's unused credits within 14 days of buying it: email support@socialtap.dev. A month of a plan that has already started isn't refunded, and canceling stops the next charge.

**Saved card and auto top-up.** When you buy a pack, subscribe, or add a card in the dashboard's payment settings, Stripe saves your card to your account. We charge a saved card only for your monthly plan, and for auto top-up after you turn it on: when your balance falls to the threshold you set, we buy the pack you chose, with tax where it applies, never more in a calendar month than the limit you set, and email you the receipt. If a charge fails, auto top-up turns off and we tell you. You can turn it off, or remove the card, at any time in the dashboard.

**Refunds.** A pack's unused credits are the smaller of the credits it added and your balance when you ask, not counting a monthly plan's credits, refunded at the price per credit you paid for that pack. Except as this section and "Ending the agreement" provide, or where the law requires otherwise, payments are final and not refundable.

**Disputes with your bank.** If you think a charge is wrong, write to [support](mailto:support@socialtap.dev) first: we will look into it and refund a charge made in error. Disputing a valid charge with your bank or card issuer is a breach of these terms, and we may suspend the account while the dispute is open.

**Price changes.** We may change the prices of packs, plans and endpoints. A price cut can take effect at once. We announce an increase at least 30 days before it takes effect, by email to account owners and on the [pricing page](https://socialtap.dev/pricing/index.md): a higher plan price applies from your first renewal after that date, and you can cancel before then; a higher price in credits for an endpoint applies to requests made after that date. Credits you already bought stay in your balance and keep their number; they spend at the endpoint prices in effect when you make each request.

Credits have no cash value: they pay for requests on the account that holds them. They can't be sold, transferred to another account or exchanged for money, except as these terms say about refunds. The people you add to your account spend from its one balance.

## 9. Limits and suspension

Plans don't limit how fast you send requests. Each account has a high safety ceiling on requests per second that only stops runaway clients; above it, requests fail with [`rate_limited`](https://socialtap.dev/docs/errors/index.md#rate_limited) and cost nothing. If your traffic needs more, ask [support](mailto:support@socialtap.dev). Signups are throttled per IP address and per email address.

We may suspend an account, or revoke a key, at any time and without notice, to stop a breach or suspected breach of these terms, abuse, a security problem, fraud, a disputed payment, a risk to the service, the platforms or other customers, or to comply with the law. While an account is suspended, every request is refused with [`forbidden`](https://socialtap.dev/docs/errors/index.md#forbidden) (reason `suspended`) and costs nothing, and its jobs stop.

We will usually tell the account owner by email when we suspend an account, with the reason, unless the law, a security concern or an investigation makes that unwise. To appeal, write to [support](mailto:support@socialtap.dev) with anything you want us to consider; we review it and tell you our decision, which is final.

## 10. Changes to the service and availability

We work to keep the service fast and available, and the [status page](https://socialtap.dev/status/index.md) shows live health and measured performance. We don't offer a service level agreement or an uptime commitment unless we sign one with you separately. We may change, add or remove features of the service at any time.

The platforms change their sites without warning, so an endpoint can stop working or return less for a time. Failed requests are free. Except as "The platforms and the data they publish" allows, changes to the `/v1` API are additive: we don't remove or rename the fields it returns without a new version. Endpoints that will be retired are marked deprecated with a sunset date, in the [changelog](https://socialtap.dev/docs/changelog/index.md) and in their responses. When we decide to retire an endpoint, its sunset date is at least 6 months after we announce it. When a platform removes the data or blocks access to it, the endpoint can stop at once, and we announce it as soon as we can.

## 11. Ownership and content

We and our licensors own the service, including its software, documentation, design and the SocialTap name and logo. These terms give you a limited, non-exclusive, non-transferable, revocable right to use the service while you follow them. Client libraries and code samples we publish under an open-source license are governed by that license. We reserve every right these terms don't grant you.

Data you send us (your requests, job metadata, webhook settings) stays yours. You give us the right to use it to run, secure and improve the service as the [Privacy Policy](https://socialtap.dev/privacy/index.md) describes. Where the data the API returns includes personal data, you and we are each an independent controller of it: you for what you request and everything you do with the results, we for how the service fetches it and briefly keeps it.

The public data the API returns belongs to the people and companies who published it. We don't grant you any rights in it. You are responsible for having the rights you need to use it, and for using it lawfully.

If you send us feedback or suggestions, including through the docs' "Was this page helpful?", we may use them freely, without any obligation to you.

## 12. No warranty

**The service, the data it returns and everything else we provide are provided "as is" and "as available", with all faults. To the fullest extent the law allows, we disclaim all warranties and conditions, express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment and non-infringement, and any arising from a course of dealing or usage of trade. We don't promise that the service will meet your needs, be uninterrupted, timely, secure or error-free, or that data from the platforms is complete, current, accurate or lawful to use.**

## 13. Limitation of liability

**To the fullest extent the law allows:**

- **We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, or the cost of substitute services, however caused.**
- **Our total liability for all claims arising out of or relating to these terms or the service, together, is limited to the greater of (a) the amounts you paid us for the service in the 12 months before the event that gave rise to the liability, and (b) US$100.**

**These limits apply whatever the theory of liability (contract, tort including negligence, strict liability, statute or otherwise), even if we were told the damage was possible, and even if a remedy fails of its essential purpose. They also protect our members, managers, employees, contractors and agents.** Some places don't allow some of these limits; there, our liability is limited to the smallest amount the law allows.

## 14. Your responsibility for claims against us

You will defend, indemnify and hold harmless Divergent Ventures LLC and its members, managers, employees, contractors and agents from and against every claim, demand, proceeding, loss, liability, fine, penalty, cost and expense (including reasonable lawyers' fees) arising out of or relating to:

- your use of the service, or anyone's use of it with your account or keys, including AI agents;
- your use of the data the service returns, including any claim by a person in the data, a platform or a regulator;
- your breach of these terms, or of any law, regulation or third-party right.

We will tell you about such a claim, and may take part in its defense with lawyers we choose, at our own cost. You may not settle a claim in a way that admits fault for us or binds us without our written consent.

## 15. Ending the agreement

You can stop using the service at any time: revoke your keys in the [dashboard](https://socialtap.dev/dashboard/), or delete your account on the [security settings](https://socialtap.dev/security/) page. Deleting it revokes its keys and signs it out at once; signing in again within 7 days cancels the deletion, and after that the account and its data are deleted as the [Privacy Policy](https://socialtap.dev/privacy/index.md) describes. **Unspent credits are forfeited when you delete the account, with no refund.**

We may end this agreement or close an account at once if you breach these terms, if the law requires it, or for the reasons we may suspend an account. When we close an account for any of these reasons, its unspent credits are forfeited, with no refund.

We may also close an account, or stop offering the service, for any other reason. Then we give the account owner at least 30 days' notice by email, stop any monthly plan from renewing, and refund the unspent credits from packs and auto top-ups at the price paid for them. Free credits and a plan's credits are not refunded.

The sections on credits and payment (for amounts owed), ownership and content, no warranty, limitation of liability, your responsibility for claims against us, resolving disputes, governing law and general terms survive the end of the agreement, along with anything else that by its nature should.

## 16. Changes to these terms

We may update these terms. The date they take effect is at the bottom of this page. For a material change, we email account owners at least 14 days before it takes effect. Changes don't apply to a dispute that arose before they take effect. If you keep using the service after a change takes effect, you accept the new terms; if you don't accept them, stop using the service and delete your account.

## 17. Resolving disputes

**Talk to us first.** Before starting any claim, write to [support@socialtap.dev](mailto:support@socialtap.dev) describing the dispute and the relief you want. Both sides will try in good faith to settle it within 60 days.

**Binding arbitration.** If it isn't settled, any dispute, claim or controversy arising out of or relating to these terms or the service, including whether it must be arbitrated, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The arbitration takes place in South Carolina, or by video or on written submissions where the rules allow. The arbitrator's decision may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs this section.

**Exceptions.** Either side may bring an individual claim in a small claims court that has jurisdiction, and either side may ask a court for an injunction or other urgent relief to stop the misuse of its intellectual property, its systems or its data, or a breach of the acceptable use rules.

**No class actions, no jury.** **You and we each bring claims only in an individual capacity, never as a plaintiff or member of a class, collective, consolidated or representative proceeding, and the arbitrator may not combine claims or award relief to anyone but the individual parties. You and we each waive any right to a jury trial.** If this waiver is found unenforceable for a claim, that claim (and only that claim) is decided by a court, not in arbitration.

**Time limit.** Any claim must be brought within one year after it arose, or it is permanently barred, to the extent the law allows. The time limit is paused during the 60 days of talking to us first.

## 18. Governing law

These terms, and any dispute arising out of or relating to them or the service, are governed by the laws of the State of South Carolina, United States, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Except for small claims under "Resolving disputes", for anything a court decides, both sides consent to the exclusive jurisdiction of the state and federal courts located in the State of South Carolina, United States.

## 19. General terms

- **Entire agreement.** These terms, with the prices on the [pricing page](https://socialtap.dev/pricing/index.md), are the whole agreement between you and us about the service, and replace anything agreed before. Terms in your own purchase orders or documents don't apply.
- **Severability.** If any part of these terms is found unenforceable, it is enforced as far as the law allows and the rest stays in effect.
- **No waiver.** Not enforcing a part of these terms is not a waiver of it.
- **Assignment.** You may not transfer these terms or your account without our written consent. We may transfer them, including in a merger, acquisition or sale of assets.
- **Events beyond our control.** We are not responsible for a failure or delay caused by something beyond our reasonable control, including a platform's change or block, an outage at a provider, an attack, a natural disaster, or an act of government.
- **Relationship.** You and we are independent contractors. These terms create no partnership, agency or employment, and give no rights to anyone else.
- **Notices.** We send notices to your account's email address. Send notices to us at [support@socialtap.dev](mailto:support@socialtap.dev). You agree to receive these terms, notices and receipts electronically.
- **Language.** These terms are written in English, and the English version controls.

## 20. Contact

Questions about these terms: [support@socialtap.dev](mailto:support@socialtap.dev). For help with the service, contact [support](mailto:support@socialtap.dev).

**Effective November 9, 2026.** Divergent Ventures LLC offers SocialTap. Questions about this page: [support@socialtap.dev](mailto:support@socialtap.dev).

See also: [Privacy Policy](https://socialtap.dev/privacy/index.md).

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